Privacy Policy

Scope

This Privacy Policy explains how Chatoner may collect and use personal information through the Chatoner AI Conversations public website, booking and contact forms, resource requests, analytics preferences, sales process, and related communications. A customer’s production workspace may be governed by additional contractual privacy and data-processing terms.

Information we may collect

The information depends on how you interact with the website and services.

• Names, business email addresses, phone numbers, organization, role, company size, country, preferred language, and time zone
• Channel mix, current tools, customer-journey context, operating bottlenecks, goals, notes, and other information submitted through forms
• Booking selections, contact department, consent choices, resource requests, and communication history
• Device, browser, approximate network, page, referral, performance, and interaction information when permitted
• Customer workspace and service information where a separate agreement applies

How information is used

Chatoner may use information to respond, prepare for calls, provide requested resources, qualify and direct enquiries, operate support, create CRM or admissions records, improve the website, secure services, meet legal obligations, and manage commercial relationships.

• Respond to contact, booking, sales, support, privacy, billing, and partnership enquiries
• Schedule meetings and provide calendar or preparation information
• Deliver requested resources and consented follow-up
• Assess product fit, channel architecture, implementation readiness, and commercial scope
• Protect the website, prevent abuse, investigate incidents, and maintain audit evidence
• Analyze website performance and conversion only in accordance with the applicable consent choice

Legal basis and consent

The applicable legal basis depends on the jurisdiction and activity. It may include consent, steps before a contract, performance of a contract, legitimate interests, legal obligations, or another permitted basis. Marketing and non-essential analytics should respect applicable consent and opt-out requirements.

Cookies, analytics, and local preferences

The site may store essential preferences such as theme, language, currency, time zone, cookie choice, calculator state, and interactive tool activity. Non-essential analytics should load only when the relevant consent has been provided. General analytics should not intentionally contain passwords, secrets, payment details, private message content, or sensitive free text.

Recipients and service providers

Information may be shared with authorized Chatoner personnel and approved providers supporting hosting, CRM, email, scheduling, analytics, security, storage, payments, and service delivery. Production providers, regions, subprocessors, and transfer mechanisms should be documented contractually where required.

Retention and security

Information should be retained only for the relevant purpose, legal obligation, contract, dispute, security need, or documented retention schedule. Chatoner aims to use reasonable organizational and technical safeguards, but no internet service can guarantee absolute security.

Your rights

Depending on location and law, a person may have rights to access, correct, delete, restrict, object, withdraw consent, receive a copy, or complain to a regulator. Requests may require identity verification and may be subject to lawful exceptions.

International use and children

Chatoner serves users across regions. Data may be processed outside a person’s country subject to appropriate safeguards where required. The public AI Conversations website is not directed to children, and unnecessary information about minors should not be submitted.

Contact

Privacy questions and rights requests can be sent to info@chatoner.com. General enquiries can be sent to info@chatoner.com.